Shipping & Returns

SHIPPING We accept and ship orders placed in the US. Orders placed Monday - Friday will be shipped within two business days. Orders placed on Saturday and Sunday will be shipped the following Monday excluding holidays. We ship via UPS. Shipping rates are determined at checkout based on the selected shipment method and zip code. These are calculated rates from our shipping provider and cannot be adjusted. We will provide a tracking number when your package is shipped. If you do not receive a tracking number, please reach out to info@bennalis.com. DELIVERY When we receive our inventory, we carefully examine every item for quality prior to making it for sale. We also carefully package the merchandise to reduce the risk of damage during shipping. Once your order is shipped, Bennali’s is no longer responsible for any missing, lost, stolen, or damaged packages. If you find that your package is missing, lost, stolen or damaged, we strongly encourage you reach out directly to the shipping carrier and file a claim using your provided tracking number. Once a package leaves our building, we are unable to accept any claims made against the package. IN-STORE PURCHASES and RETURNS We will gladly accept in-store returns on regular-priced, unworn, unwashed, unaltered merchandise when accompanied by a receipt within 14 days of purchase. We are only able to offer store credit for in-store returns of in-store purchases at this time. All Sale Merchandise is FINAL SALE and not eligible for return. IN-STORE RETURNS FOR ONLINE PURCHASES We will gladly accept in-store returns on regular-priced items purchased online within 14 days of purchase date, with receipt and in original unworn, unaltered condition with tags for exchange or store credit only.​ All Sale Merchandise is FINAL SALE and not eligible for return. ONLINE RETURNS Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We do our best to fulfill all online orders, and if an item is out-of-stock we will notify you as soon as possible. We are happy to accept online returns on regular price, unworn, unwashed, unaltered merchandise within 14 days of your receipt of the items you purchased. To be eligible for return, the merchandise must be postmarked within 14 days of the date you receive the items. Please allow 7-10 business days from our receipt of the items you returned for funds to appear in your account. All Sale Merchandise is FINAL SALE and not eligible for Return.